Trade Person Code of Conduct

Below is the Tradesperson code of conduct

 

 

I think most things are covered elsewhere but I’ve attached all my thoughts here for your consideration.

 

 

 

What Tradybay Expects from Trade People

The Tradybay Mission is to Connect Customers with Trade People with an Unbiased Fair Environment for Both Parties to Enjoy. To Create this Environment and Ensure a Good Trade Person Rating, we Require our members to Consider the Following.

Presentation

1. Trade People Must Be Polite and Courteous to Customers.
2. Trade People should be able to communicate with Customers, so Customers understand what you are trying to achieve and where necessary, problems and delays.
3. Trade People should look Clean and Fresh to the start of a Job. Bad Hygiene is not Acceptable.
4. Trade People Should Not Use Bad Language. Some Customers Use Bad Language, this must be approached using common sense. In a relaxed environment you can Choose how you respond, BUT in a Dispute Bad Language can be used as a Weapon against you.
5. Trade People should never Lose Their Temper in front of a customer. Please go and sit in your Van if your feel a Temper Tantrum Coming On. 
6. The Trade Person will make sure work and access area’s will be fully cleaned and tidy as to the same standard as the start of the job unless stated in job description. The Trade Person must take a picture if the work area is already untidy or unclean or if there are marks on a carpet or furniture etc.

Professional Approach

1. Assess the Job Upon Arrival to Make Sure the Price Given Is Correct.
2. Trade People Should Work to British Standards and everything will be in working order and tested on completion of the work. Certificates should be given where Necessary.
3. Trade People are expected to comply with all Health and Safety Laws and are responsible for their own Health and Safety and are required to Comply with Health and Safety Act 1974 and The Construction Design and Management Regulations (CDM) 2015
4. The Trade Person will make sure work and access area’s will be fully cleaned and tidy as to the same standard as the start of the job unless stated in job description. The Trade Person must take a picture if the work or access area is already untidy or unclean or if there are marks on a carpet or furniture etc.
5. Make sure the Customer knows you need to give them consent to use new fitted equipment, ensuring no Harm and/ or Damage is caused by incomplete work.
6. Trade People must get Consent to turn power off on any circuit. Consent is Automatically given if the Customer is not present, and the Trade Person has not been told to Not turn certain circuits off.
7. All Measurements are for pricing purposes only, the Trade Person must visit the house for the final measurements (if measurements are essential to the fitting of goods) before any goods are ordered. It should be taken that all measurements on this site are estimates.

Fair View to all Situations

1. When the Trade Person quotes for a job he/she will quote for the worst-case scenario and will not charge extra, unless work has been added onto what has been quoted for, or incorrect information has been supplied.
2. The Trade Person can only charge extra If a job posted is incorrect (not slightly out with a measurement) and the Trade Person has had extra costs or time added he/she can negotiate with the customer using the trade person’s extra’s list.
3. The Trade Person should contact the customer prior to the start date to make sure there is no change. Wasted journey will only be compensated if the customer does not respond to a call from the Trade Person (this must be proved) a wasted journey will be on the extra’s list.
4. Any damage caused by a Trade Person fitting equipment wrong should be replaced or put right by the Trade Person.
5. If the Trade Person damages the Customers or another Trade Person’s property, the cost will be taken off the final payment if not sorted between the two parties involved.
6. If a Trade Person has caused more work to be done (such as a plumber drilling though electric cables) this will be deducted from job payment if it cannot be sorted out on site.
7. If a Trade Person is causing a delay to another Trade Person and that Trade can’t start their job as a result, the Trade Person causing the delay must contact the other Trade Person/s to let them know of the problem at the earliest time possible or can face a penalty.
8. All cost involved with running over the scheduled finish date will be covered by the Trade Person (extra days on a hired piece of equipment i.e., toilet hire drill hire etc.) Unless agreed with the customer first (and have proof of the agreement).
9. The Trade Person Must put Right any Reasonable Problem at the Request of the Customer before the Final Payment. This will be in Accordance with the Job Post and User Agreement.

2 What Tradybay Does Not Expect from Trade People

Bad Customers

1. If A Customer is Abusive and/ or you feel threatened in any way, Please Gather Evidence and Make Safe the Work Area and Inform the Customer of the Problem. If you Leave the Job, we will work With You to Come to fair Solution to the Situation.
2. If a customer is not at the Agreed location at the Time Agreed. Please Try to Contact the Customer and Give Time for any delay. If you wait for 1 hour you can be Compensated for a waisted Journey. Your Trade Person Price List will state how much should be charged.

Bad Information Given.

1. Trade people Are Not Responsible for Completion of any job priced for when the Job Post has incorrect information causing a significant price difference. This Must Be Assessed immediately at the start of the Job to Try and Sort ASAP.
2. The Trade Person is Not Responsible for supplying a Higher Standard of Goods if it has not been stated. I.e., the Customer wants Chrome Fittings not Basic.
3. Moving equipment/ materials which has been fitted if the customer changes their mind or has not stated the position before the work has started.

Inheriting Customers Problems/ Previous Sub-Standard Work

1. Trade People Are Not Responsible for damage caused by previous substandard work done.
2. Trade People Are Not Responsible for damaged caused by gaining entry to an access point sealed/ glued back.
3. Trade People Are Not Responsible for damage to cables or pipe work hidden in a wall or other space not in a safe zone or in line (horizontal or vertical) with a visible entry into the wall or space.
4. Trade People Are Not Responsible for moving cables or pipe work in the way of completing the job unless stated in the job description.
5. Trade People Are Not Responsible for any equipment supplied by the customer. If faulty or wrong equipment is supplied by the customer and extra time is taken by the Trade Person, this can be charged for as an extra.
6. Electronic equipment not turning on after the power has been turned off to work on. This can happen when electrical equipment only ever goes to standby and never turn off completely.