Disagreements can happen between homeowners and tradespeople when work is being carried out.
Here is how Tradybay will deal with more common disputes.
What if the homeowner wants a different standard in parts from what the tradesperson has supplied?
If a higher/different standard of goods is wanted from what has been supplied, it must be stated as part of the quote information, as the tradesperson will be assumed to be quoting for a basic range of products. Extra can be charged for any extra work carried out.
What if the homeowner postpones the job?
The homeowner must inform the tradesperson of any postponement of the start date as soon as possible, but it is advised for the tradesperson to confirm the start date beforehand. Any wasted visits will have an extra charge, which will be on the extra’s list of the tradesperson. A new start date must be accepted by the tradesperson and not forced upon them.
What if Parts or Equipment Are Faulty or Fail?
If a customer supplies parts, then extra can be charged in the event of a failure, as tradespeople are only responsible for parts they have supplied for the warranted time, unless they have been fitted incorrectly.
What if the homeowner gives the wrong information, which adds extra cost onto the job?
Trades People can claim back extra costs if required. Extra time can be calculated, and the appropriate rate applied, and a fair price should be charged for parts. The tradespersons’ hourly/half-day/day rates can be found on their profile page.
As a homeowner, what if the job is not completed when arranged, or I am not happy with it?
A customer can postpone payment if the job is not complete to their satisfaction, so a new date will be made for completion of the snag and payment. If this is an unfair postponement, then the tradesperson can dispute it, and if found correct, the tradesperson will be paid on the original date or ASAP. Large jobs have got a time completion clause and must be complete if a charge is to be made to the tradesperson on the date of non-compliance.
As a customer/homeowner, what if I decide I do not want to go ahead with the work?
If you remove your job before receiving quotes, you will receive a full refund if a payment has been made. If you remove your job after receiving quotes, you will not receive a refund, as we have provided the service agreed upon.
Who is responsible for pets?
Pets are the responsibility of the customer. If a pet could be in a position to cause an injury or be injured or escape the property on the day of work, the customer must put in place a safeguard NOT relying on the tradesperson to prevent such an event or remove the pet from the property.
Who is responsible for the hired equipment?
Whoever has hired the equipment is responsible for it, usually the tradesperson.
What if the tradesperson is rude or angry or very untidy or has bad hygiene?
First, please try and talk to your tradesperson, and they will most likely sort out the issue. If the tradesperson refuses to sort out the issue Tradybay will step in to sort out a fair solution to the problem. A bad tradesperson could ultimately be removed from the site, with costs sorted out fairly.
Can a tradesperson turn power off?
Tradespeople must get consent to turn power off on any circuit. Consent is automatically given if the customer is not present and the tradesperson has not been told to not turn certain circuits off.
What if I forget the tradesperson is coming and miss the appointment?
The tradesperson can charge for a wasted visit if the customer/homeowner has not informed the tradesperson in reasonable time.
Who is responsible for damage?
Tradespeople should take a picture of the work area on arrival, noting stains on a carpet or damage to furniture or walls or doors, etc. Any damage caused by the tradesperson will come from the tradesperson’s payment if reported before the tradesperson is paid.
Who is responsible for pipes or cables hidden in the wall?
Trades People should take every care not to hit pipes and cables, so they are responsible for putting damage right, with an exception below.
All cables should be in zones that can be horizontal or vertical from a socket or switch or 150 mm from a wall corner edge or ceiling. Any cables hit outside zones are poor previous work, and the homeowner is responsible for the cost to put them right.
What if I am not happy with the goods/equipment the tradesperson has supplied?
If the tradesperson has supplied goods as the customer/homeowner has requested, or the customer has not stated what they want, the customer must pay for the change of goods. If the customer has requested something that is not supplied correctly, then the tradesperson must pay the cost for replacement.
Violations that lead to Account Closure
An account may be closed by Tradybay if a customer or tradesperson has been found to be misusing the site as set out in the Terms and Conditions, which includes but is not restricted to abuse of staff or other users and fraudulent behavior.
Communicating or Paying Outside Tradybay
Tradybay is NOT responsible for any communication or payments outside the site.